Frequently Asked Questions

SOCroom is a division of Procain Consulting & Services Pvt. Ltd., founded in Bengaluru in 2012. We provide managed Security Operations Centre (SOC) services to enterprises across India and the United States. Our services — Managed SOC, SOC as a Service, Cloud Security Monitoring, and SOC Staff Augmentation — are designed for organisations that need enterprise-grade security operations but don't have the resources to build and maintain them in-house. We work best with organisations of 100+ employees, particularly those in regulated industries like BFSI, healthcare, SaaS, and manufacturing.

A Security Operations Centre is a centralised team responsible for continuously monitoring an organisation's IT environment, detecting security threats, and responding to incidents. A SOC combines people, processes, and technology — including SIEM platforms, threat intelligence feeds, and incident response playbooks — to provide round-the-clock protection. Building an effective in-house SOC typically requires significant investment in specialist talent and tooling; a managed SOC delivers those same capabilities as an outsourced service.

Many MSSPs offer broad IT security monitoring as a commodity service — they forward alerts and leave response to you. SOCroom operates as a true security operations partner: our analysts triage every alert, investigate confirmed threats, and take containment actions on your behalf. You receive a named analyst team that knows your environment, weekly threat briefings, and direct escalation contact — not a ticket queue. Our operations are also certified to ISO 27001, ISO 20000, and ISO 9001, and we align to the NIST Cybersecurity Framework and MITRE ATT&CK throughout.

Our primary markets are India and the United States, where we have established operations and dedicated support coverage. That said, we do work with organisations headquartered in other regions — particularly those with significant India or US operations. If you are based outside these markets, get in touch and we will assess whether we are the right fit for your environment and compliance requirements.

Our parent company Procain Consulting & Services Pvt. Ltd. holds ISO/IEC 27001 (Information Security Management), ISO/IEC 20000-1 (IT Service Management), and ISO 9001 (Quality Management) certifications. These are not aspirational — they govern the processes, controls, and service delivery standards applied to every client engagement. We are also aligned to the NIST Cybersecurity Framework and map all detections to the MITRE ATT&CK framework.

The best starting point is a free security assessment — a no-commitment conversation with one of our experts where we understand your current environment, identify your biggest exposure areas, and recommend the right service model for your organisation. There is no sales pressure; if we are not the right fit, we will tell you. You can request an assessment via our contact form or by calling +91 91488 14400 (India) or +1 267 703 5359 (USA). We respond to every enquiry within one business day.

Our Managed SOC service covers the full security operations lifecycle: 24/7 threat monitoring across your entire environment, SIEM management and tuning, incident detection and response, threat intelligence enrichment, compliance reporting, and a dedicated analyst team. We handle detection, triage, investigation, containment, and post-incident documentation — so your internal team can focus on the business rather than fighting alerts.

Our official onboarding framework is built for Day 7 go-live when prerequisites are complete before kickoff. Days 1-2 cover discovery, scoping, and log-source alignment. Days 3-5 cover SIEM integration, detection engineering, and playbook staging in parallel. Days 6-7 cover simulation-led validation, remediation of critical gaps, and go/no-go sign-off before 24/7 monitoring activates. If a prerequisite is missing or scope changes during onboarding, the timeline extends accordingly.

No. We integrate with your existing stack wherever possible. SOCroom works with leading SIEM platforms including Microsoft Sentinel, Wazuh, Google Chronicle, Splunk, and others. If you don't have a SIEM in place, we can recommend and deploy one as part of onboarding. The goal is always to enhance what you have, not replace it. We also integrate with your existing EDR, firewall, cloud security tools, and identity platforms.

Our SLA for P1 (critical) alerts is 15 minutes from detection to analyst triage. For confirmed incidents, our mean time to initial containment is under one hour. We operate on a 24/7/365 basis — there are no coverage gaps on evenings, weekends, or public holidays. Every SLA is documented in your service agreement and subject to regular reporting so you can track our performance over time.

Yes. Every Managed SOC client is assigned a named analyst team — not a generic service desk. You have direct escalation contact to a lead analyst who knows your environment, your risk profile, and your business. We also provide weekly threat briefings and monthly reports as standard. If there is a live incident, you are not waiting in a queue — you are speaking directly with the analyst managing the response.

Absolutely. Many of our clients have internal security teams — Managed SOC extends their capability rather than replacing it. Your internal team retains full visibility and control; we handle the 24/7 monitoring burden, alert triage, and overnight coverage so your analysts can focus on strategic work rather than shift rotations and alert fatigue. We can also operate in a co-managed model where your team and ours work on the same incidents and tickets.

Managed SOC is a fully outsourced model — SOCroom owns and operates your entire security operations function, including analysts, tooling, SIEM, and processes. SOC as a Service is a more flexible, subscription-based model where you consume SOC capabilities layered on top of your existing tools and team. Managed SOC is best for organisations that want to hand over responsibility entirely; SOC as a Service suits teams that want to retain some in-house control while extending coverage and scale.

Yes — that is one of the core advantages of the service model. As you add new business units, geographies, cloud environments, or users, your SOC coverage expands with you. We adjust scope, log ingestion, and analyst allocation without long procurement cycles or infrastructure changes on your side. You can also scale back coverage if your needs change, without complex contract renegotiations.

Yes. Our SOC as a Service is built for complex, distributed environments. We integrate with AWS, Azure, and GCP natively, as well as on-premise and hybrid setups. Whether your workloads span multiple clouds or a mix of data centres and cloud infrastructure, we provide a unified view of threat visibility and response across all of them — with no blind spots between platforms.

Alert fatigue is one of the main problems we solve. Raw SIEM environments typically generate hundreds of alerts daily, most of which are false positives. Our analysts — supported by AI-assisted triage and MITRE ATT&CK-aligned detection logic — filter this noise and deliver a curated, prioritised queue of actionable findings. Our clients typically see a 60–70% reduction in alert volume after we tune their environment. You receive signal, not noise.

Standard reporting includes weekly threat briefings covering your industry and geography, monthly compliance posture reports, and a real-time executive dashboard showing your current security status. For incidents, you receive a full incident timeline document covering detection, investigation, containment, and remediation steps. All reports are formatted to be usable for board-level reporting and audit evidence purposes.

CSPM is the continuous monitoring of your cloud environment's configuration against security benchmarks and best practices. It detects misconfigurations — such as open S3 buckets, overpermissive IAM roles, or publicly exposed databases — before attackers find them. Most major cloud breaches are caused not by sophisticated zero-day exploits but by simple misconfigurations that went unnoticed. CSPM closes that gap by continuously checking your posture and alerting on deviations in real time.

Yes. We support AWS, Microsoft Azure, and Google Cloud Platform natively. For AWS, we use GuardDuty and Security Hub. For Azure, we use Microsoft Defender for Cloud. For GCP, we use Security Command Center. For multi-cloud posture management across all three, we use Prisma Cloud or Wiz, depending on your environment. You get a single team and a single reporting view regardless of how many clouds you run.

Yes — this is actually the preferred model. If you are already licensed on Prisma Cloud, Wiz, or Microsoft Defender for Cloud, we integrate directly and operate those tools on your behalf. Our analysts monitor alerts from your existing CSPM tools, triage them, and deliver only actionable findings to your team. You get the value from your existing investment without the operational burden of managing the tools yourself.

Configuration drift is what happens when your cloud environment gradually moves away from its approved, secure baseline — through manual changes, automation errors, or unauthorised modifications. Even well-managed environments drift over time as teams make changes during incidents, deployments, or experiments. Left unchecked, drift creates security gaps that are invisible until they are exploited. We baseline your approved configuration on day one and alert in real time whenever anything deviates from it.

Many compliance frameworks — including ISO 27001, SOC 2 Type II, and CIS Benchmarks — require continuous monitoring of cloud controls and evidence that those controls are operating effectively over time. Our cloud security monitoring is built to generate that evidence automatically. You receive monthly CIS Benchmark scorecards across your AWS, Azure, and GCP environments, plus pre-packaged audit evidence packages ready for ISO 27001 and SOC 2 auditors.

We place certified security professionals across all core SOC disciplines: SOC Analysts at L1, L2, and L3 levels; Threat Hunters; SIEM Engineers; Incident Responders; Compliance Analysts; and SOC Managers. Every analyst we place comes from our own operations centre — they are not sourced from a generic talent pool. They are trained, certified, and tested in real client environments before being placed with you.

In most cases we can present matched profiles within 24 hours of receiving your requirement. Once you approve a profile, contracts and onboarding typically complete within 2–3 days, meaning your analyst is contributing within the first week. Specialist roles or niche skill requirements may take a little longer, but we will give you a clear timeline upfront — not vague estimates.

Both models are available. Many clients choose remote augmentation — particularly for roles like SIEM engineering or compliance analysis where physical presence is not required. For roles that benefit from on-site integration, such as incident response or SOC management, we can place analysts at your location in India or the USA. The arrangement is agreed upfront based on your preference and operational requirements.

We offer flexible contract terms — from short engagements of a few weeks through to multi-month or multi-year contracts. Contracts can be extended or wound down with reasonable notice; we do not lock clients into rigid minimum terms. If your needs evolve mid-engagement, we can adjust scope, replace, or add analysts accordingly. We also support contract-to-hire arrangements if you want to assess fit before making a permanent hire.

With staff augmentation, you stay in control. Augmented analysts integrate into your existing team, follow your direction, use your tools and processes, and report to your management. You retain full ownership of the work and the security function. With our Managed SOC or SOC as a Service, we take end-to-end operational responsibility. Staff augmentation is the right choice when you have a functioning security team but need to fill specific skill gaps or increase capacity without the full recruitment cycle.

All our service pricing is custom — we do not publish fixed tiers because the right scope varies significantly between organisations. Factors that influence pricing include the number of endpoints, log sources, cloud accounts, users, compliance requirements, and the level of analyst coverage required. We provide a transparent, itemised proposal within 48 hours of a free assessment — no commitment required, no hidden costs.

For most organisations, yes — significantly so. Building an effective in-house SOC requires hiring and retaining multiple certified analysts, purchasing and maintaining SIEM and supporting tooling, building detection playbooks, and sustaining 24/7 shift coverage. This typically costs several crores per year before you account for attrition and retraining. A managed SOC converts that large, unpredictable capital and operational expenditure into a predictable monthly cost — at a fraction of the total price, and with faster time-to-value.

No. Our pricing proposals are itemised and transparent. We do not charge separately for incident response, alert triage, playbook execution, or standard reporting — these are part of the service. If an engagement involves work materially outside the agreed scope (such as a major forensic investigation following a significant breach), we will discuss that separately and transparently before proceeding. There are no surprise invoices.

Our managed services are typically structured as annual contracts, which allows us to invest in environment-specific onboarding and configuration from day one. We also offer shorter initial terms for clients who prefer to assess the service before committing long-term. For staff augmentation, contracts can range from a few weeks to multi-year arrangements. We are flexible — talk to us about your situation and we will propose a structure that works for both parties.

ISO 27001 requires continuous monitoring, documented incident response, log retention, and evidence of operating security controls over time. Our managed SOC services are specifically built to generate and maintain that evidence. We provide monthly compliance reports, audit-ready evidence packages, and a documented record of every alert, investigation, and response action taken in your environment — all formatted for ISO 27001 auditors.

Yes. SOC 2 Type II requires evidence of continuous controls operating effectively over an observation period — typically six to twelve months. From day one of your engagement, we are building that evidence: continuous monitoring logs, incident timelines, alert triage records, and access control documentation. We also provide pre-packaged evidence bundles mapped to the SOC 2 Trust Services Criteria to reduce the administrative burden on your team during audit preparation.

Yes. For clients with EU or UK customers, we support GDPR compliance through continuous data exposure monitoring, breach detection, and regulatory notification support. For Indian clients subject to the Digital Personal Data Protection Act 2023 (DPDP Act), we assist with data exposure alerting, breach identification, and documentation to support your notification obligations. Our operations are themselves governed by both GDPR (for EU clients) and the DPDP Act.

All detections in our SOC are mapped to the MITRE ATT&CK framework — every alert includes the relevant ATT&CK Tactic, Technique, and Procedure (TTP) so your team has immediate context on what the adversary is attempting. We also align our processes to the NIST Cybersecurity Framework (Identify, Protect, Detect, Respond, Recover) and our cloud security monitoring maps to CIS Benchmark controls for AWS, Azure, and GCP. This multi-framework approach simplifies evidence collection across multiple audit requirements simultaneously.